Refund policy

Because every item is made to order, we are unable to accept returns or exchanges for size issues or change of mind.

What qualifies for a replacement or refund:

• Defective items (printing errors, damaged goods upon arrival)
• Incorrect items received (wrong size, design, or product sent)

How to make a claim:

• Contact us within 14 days of confirmed delivery
• Email soulhandsnmind@gmail.com with your order number and clear photos of the issue
• We will review and respond within 2–3 business days
• Approved claims will receive a free replacement or full refund at our discretion

What we cannot accept:

• Returns due to incorrect size selection by the customer
• Change of mind after purchase
• Items that have been worn, washed, or altered
• Claims submitted after the 14-day window