Shipping policy
Shipping and delivery
Shipping estimates may be displayed during checkout or provided after an order is placed.
Unless expressly stated otherwise, shipping and delivery dates are estimates and are not guaranteed.
Total delivery time consists of:
Production time + carrier transit time + any customs or local processing time.
Delivery may be affected by:
- Shipping destination;
- Production location;
- Selected shipping method;
- Customs processing;
- Carrier delays;
- Local postal services;
- Severe weather;
- Public holidays;
- Remote-area delivery;
- Government restrictions; or
- Other circumstances outside our reasonable control.
Where a delay becomes substantial, the customer may have cancellation or refund rights under applicable law.
14. Tracking
Where tracking is available, tracking information will be sent after the shipping label is created or the package is transferred to the carrier.
Tracking may take several business days to update.
Some destinations or shipping services may provide limited tracking.
Customers are responsible for:
- Monitoring tracking information;
- Responding to delivery attempts;
- Collecting packages held at a postal office or collection point;
- Providing information requested by the carrier; and
- Completing any required customs process.